Kritishaa Shipping Policy

1. Domestic Shipping (Within India)

• We offer *free shipping across India on all orders.

• All orders are processed within 1–2 business days after payment confirmation.

• Estimated delivery time for metro cities: 3–5 business days.

• Estimated delivery time for Tier-2 and Tier-3 cities: 5–7 business days.

• For remote or difficult-to-reach areas, delivery may take 7-10 business days.

2. Courier / Delivery Partners & Tracking

• Once your order is shipped, we will send you an email or SMS with tracking details (courier name + tracking number).

• We use reliable courier services—Domestic: e.g. Delhivery, BlueDart, India Post; International: FedEx, DHL, etc.

3. Cash on Delivery (COD)

• COD is available in select areas.

• COD may incur an extra charge which will be shown at checkout.

• In case of COD, please ensure someone is available at delivery; refusal of COD delivery fees may apply.

4. Lost, Damaged or Delayed Shipments

• If your item arrives damaged, please retain packaging and photograph the damage, and contact us within 48 hours of delivery.

• If you do not receive your order within the estimated delivery time, contact us with your order/ tracking number so we can investigate.

• We are not responsible for delays due to customs clearance, or for shipments to remote areas.

5. Shipping Address Accuracy

• Please ensure your shipping address, contact number, and pin code are correct when placing your order.

• We are not responsible for lost parcels due to incorrect delivery details.

6. Changes & Cancelations

• Once an order is placed, modifications may be possible before dispatch. Please contact customer service asap.

• Cancellations may incur charges if the order has already been shipped.

7. Returns & Exchanges (briefly linked here or in a separate policy)

• Refer to our Returns & Exchanges Policy for details on how to return damaged or incorrect items.

Note: “Free shipping” applies only if the product qualifies under our terms (may exclude bulky/heavy items, depending on courier restrictions).